Privacy Policy

We recognise that your privacy is very important. This Privacy Policy outlines RELTEC’s policies and procedures on the collection, use and disclosure of your information when you use our website and/or services.

Who we are

Our website address is


What personal data we collect and why we collect it

Information you provide us directly

We may ask for certain information such as your first and last name, phone number, job title, company and e-mail address if you correspond with us. We may retain any messages you send, including any media you send. This information is used to provide you with optimum service levels and will be held as long as is necessary to provide you with this service.

Information we collect from you automatically

We may directly collect analytics data or use third-party analytics tools to help us measure traffic and usage trends. These tools collect information sent by your browser or mobile device, including the pages you visit and other information that assists us in improving our service. The analytical data we collect is anonymous, meaning that it cannot be reasonably manipulated to identify any particular individual user.

Cookies information

When you visit our website, we may send one or more cookies (a small text file containing a string of alphanumeric characters) to your computer that uniquely identifies your browser and helps to enhance your navigation through the site. A cookie may also convey information to us about how you use the site (e.g., the pages you view, the links you click and other actions you take) and allow us to track your usage of our website over time.

You can control or reset your cookies through your web browser, which will allow you to customise your cookie preferences and to refuse all cookies or to indicate when a cookie is being sent.  If you would like to adjust your cookie settings, please consult your browser instructions.


Who we share your data with

We may need to share some personal data to help us provide services to you. These include:

REL Group companies if another affiliate is best suited to answer a query you have sent;
Service providers where required to provide us with a service (e.g., website development, hosting, maintenance and back-up, storage and other services for us, which may require them to access or use Personal Data about you);
Our affiliates, to help us maintain and provide our services and manage our customer relationships;
Professional advisers may need to review your personal data including legal, banking, insurance, compliance and similar services if we believe it is reasonably necessary to consult a professional advisor.


How long we retain your data

We will retain your information for as long  as it is reasonably needed for business purposes unless requested by you that we remove your Personal Data under the General Data Protection Regulation (GDPR).

What rights you have over your data

You have the right to:

Request access to your Personal Data we hold about you.
Request correction of the Personal Data we hold about you.
Request erasure of your Personal Data.
Object to processing of your Personal Data.
Withdraw consent to process your Personal Data.


Additional Information

How we protect your data

We use industry-standard physical, managerial, and technical safeguards to preserve the integrity and security of your personal information. We limit access to your Personal Data to those employees and other staff who have a business need to have such access. We cannot, however ensure or warrant the security of any information you transmit to us or guarantee that your information may not be accessed, disclosed, altered, or destroyed by a breach of any of our physical, managerial, or technical safeguards.

What data breach procedures we have in place

A data breach generally refers to the unauthorised access and retrieval of information that may include corporate and personal data.
Upon being notified of a suspected data breach, RELTEC’s response procedure is as follows:

  1. Confirm the breach
  2. Contain the breach
  3. Access risks and impact
  4. Report the incident
  5. Evaluate the response & recovery to prevent future breaches


Changes to this policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy policy. By continuing to use our website you will be deemed to have accepted such changes.

This Privacy Policy was last amended in November 2019.